These general conditions of sale (hereinafter the "General Conditions") apply to any purchase that you make as a natural person (hereinafter the "CUSTOMER") on the website http: //www.piece -mobile.com (hereinafter the "Site"), Trader registered in the trade and companies register under number RCS 929 929 H, having its registered office at Immeuble Clara Rabassa, 2nd floor P16 30 Avenue Princep Benlloch AD500 ANDORRE LA VIEILLE email : contact@piece-mobile.com (hereinafter the "SELLER").


Any order placed on the Site necessarily implies the unconditional acceptance of the CUSTOMER of these general conditions of sale.

The terms used below have, in these General Conditions, the following meaning:

"CUSTOMER": refers to the SELLER's co-contractor, who guarantees to have the quality of consumer as defined by law and Andorran case law. As such, it is expressly provided that this CUSTOMER acts outside of any usual or commercial activity.

"DELIVERY": refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated during the order.

"PRODUCTS": refers to all the products available on the SITE.

"TERRITORY": designates Andorra.

These General Conditions govern the sale by the SELLER to his CUSTOMERS of the products available on the Site (hereinafter the "PRODUCTS"), which the CUSTOMER orders on said Site, which he pays and which are delivered to him.

The CUSTOMER is clearly informed and recognizes that the Site is aimed at consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions.

The CUSTOMER must read these presents carefully and accept them, before paying for an order for PRODUCTS placed on the Site.

The General Conditions are referenced at the bottom of each page of the site by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, download and print the General Conditions and to keep a copy.

The SELLER advises the CUSTOMER to read the General Conditions for each new order, the latest version of said Conditions applying to any new order of PRODUCTS.

By clicking on the first button "Order" to place the order and then on the second to confirm the said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.

To be able to buy a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity.

The CUSTOMER will be invited (if he is not registered) to open a customer account by completing the registration form available on the Site. The sign (*) indicates the mandatory fields which must be completed for the CLIENT's order to be processed by the SELLER. Before opening an account, the CUSTOMER must read and accept the data protection charter and the general conditions of use accessible at the bottom of each page of the Site via a hypertext link.

When registering, the CUSTOMER may agree to receive promotional offers from the SELLER and / or its partners by checking another box provided for this purpose.

Once registered, the CUSTOMER can follow his order free of charge, at any time, by consulting his account on the Site. The CUSTOMER can thus check the status of his order and see if his order has been shipped and delivered. DELIVERY tracking is done using the carrier's online tracking tool.

The CUSTOMER can also contact the SELLER's sales department at any time by e-mail, at contact@piece-mobile.com, in order to obtain information on the status of his order.

The information that the CUSTOMER provides to the SELLER when opening a customer account or when placing an order must be complete, accurate and up to date.

The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility and the information communicated.

In the case of direct delivery by the Manufacturer, the SELLER is not the final seller, he only puts the CUSTOMER in touch with the final reseller who alone will be responsible for the goods sent. The SELLER as an intermediary will retain the responsibility of guaranteeing the correct functioning of the product and repatriation in the event of a return. the SELLER has no link with the final seller of the product who remains solely responsible for these performances. The SELLER denies having any link whatsoever with the final seller other than transmitting the CLIENT's order. the CUSTOMER is responsible for the proper receipt of his package and any procedure in the event of importation, which he will do his own business, as an importer in the legal sense.


The SELLER strives to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the Site) and the mandatory information that the CUSTOMER must receive under applicable law (in these General Conditions).

Consequently, the CUSTOMER agrees to read them carefully before placing an order on the Site.

The SELLER reserves the right to modify the selection of PRODUCTS available on the Site, in particular according to the constraints linked to its suppliers.

Unless expressly stated otherwise on the Site, all PRODUCTS sold by the SELLER are new and comply with current European legislation and standards applicable in Andorra.

Orders for PRODUCTS are placed directly on the Site. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the Customer's start page, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchase options
The CUSTOMER must select the PRODUCT (s) of his choice by clicking on the PRODUCT (s) concerned and choosing the color then the desired quantity (up to X identical PRODUCTS can be purchased simultaneously ). A description of the PRODUCT (with the main characteristics of the PRODUCTS, etc.) will be provided on the Site.

Once the PRODUCT has been selected, the PRODUCT is placed in the Customer's basket. The CUSTOMER can add as many PRODUCTS to his basket as he wishes.

5.2.2. Orders
Once the PRODUCTS have been selected and placed in his basket, the CUSTOMER must click on the basket and check that the content of his order is correct.

If the CUSTOMER has not yet done so, he will be invited to identify himself or to register.

Once the CUSTOMER has validated the contents of the basket and identified / registered, an online form automatically completed and summarizing the price, applicable taxes and delivery costs, if applicable, will be displayed to him. .

The CUSTOMER is invited to check the content of his order (including the quantity and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before clicking on the first button "Validation".

The CUSTOMER can then proceed to secure payment for the PRODUCTS by following the instructions on the Site and provide all the information necessary for invoicing and DELIVERY of the PRODUCTS.

Regarding the PRODUCTS for which options are available, these specific references appear when the right options have been selected.

Orders placed must include all the information necessary for the proper processing of the order.

The CUSTOMER must also indicate the chosen delivery method by selecting it in the “Delivery” section of the Site.

5.2.3. Acknowledgment of receipt
Once all the steps described above are completed, a page appears on the Site to acknowledge receipt of the Customer's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address provided through the registration form is correct.

The SELLER does not send any order confirmation by post or fax.

5.2.4. Billing
During the ordering procedure, the CUSTOMER must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER).

The CUSTOMER must in particular clearly indicate all the information relating to the DELIVERY, in particular the exact DELIVERY address, as well as any possible access code to the DELIVERY address.

The CUSTOMER must then specify the means of payment chosen and provide their bank details before clicking on the "Continue" button.

Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitutes an invoice. Whatever the method of order or payment used, the CUSTOMER will receive the original of the invoice upon DELIVERY of the PRODUCTS, inside the package.

The SELLER will keep an electronic copy of each invoice.

In the case of direct delivery by the Manufacturer, the SELLER is not the final seller, he only puts the CUSTOMER in touch with the final reseller who alone will be responsible for the goods sent. The SELLER as an intermediary will retain the responsibility of guaranteeing the correct functioning of the product.

The date of the order is the date on which the SELLER acknowledges online receipt of the order. The deadlines indicated on the website do not start running until that date.

5.4. PRICE
For all PRODUCTS, the CUSTOMER will find on the Site the prices displayed in euros all taxes included, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or chosen mode of transport).

The prices include in particular the value added tax (VAT) at the rate in force on the date of the order. Any change in the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the Site may change. They can also be modified in the event of special offers or sales.

The prices indicated are valid, except for gross error. The applicable price is that indicated on the Site on the date on which the order is placed by the Customer.

Depending on the PRODUCT concerned, the SELLER applies "just in time" stock management. Therefore, depending on the case, the availability of PRODUCTS depends on the SELLER's stocks.

The SELLER agrees to honor orders received subject to the PRODUCTS being available.

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.

In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

The SELLER may, at the request of the CUSTOMER:

offer to ship all PRODUCTS at the same time as soon as the PRODUCTS out of stock are available again,

make a partial shipment of the PRODUCTS available first, then the shipment of the rest of the order when the other PRODUCTS are available, subject to clear information concerning the additional transport costs that may be incurred,

offer an alternative PRODUCT of equivalent quality and price, accepted by the Customer.

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for unavailable PRODUCTS, without delay and at the latest within thirty (30) days of payment.

The CUSTOMER has the right to withdraw from this contract without giving any reason within fourteen days.

Withdrawal period
The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the goods.

If the CLIENT's order concerns several goods and if these goods are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last good.

Notification of the right of withdrawal
To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous declaration to the seller.

Model withdrawal form
The SELLER gives the consumer the option of completing and submitting online the model withdrawal form (referred to in Annex I of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights) on the Site at the address https://www.piece-mobile.com.

If the CUSTOMER uses this option, the SELLER will immediately send him an acknowledgment of receipt of the withdrawal on a durable medium or by email.

In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal
In the event of withdrawal by the CUSTOMER from this contract, the SELLER undertakes to reimburse all payments received from the customer, with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive method of standard delivery proposed by us, or those resulting from an order delivered directly by the Manufacturer which induce incompressible costs up to 15% of the total amount of the order, without excessive delay and, in any case of cause, at the latest fourteen (14) days from the day on which we are informed of your decision to withdraw from this contract.

The SELLER will proceed with the reimbursement using the same means of payment as that which the CUSTOMER will have used for the initial transaction, unless the CUSTOMER expressly agrees on a different means, in any case, this reimbursement will not incur costs for the customer, provided that the seller is in the technical possibility of making it, failing which, the reimbursement will be made in a voucher valid on our site for a period of one year .

The SELLER may defer the refund until receipt of the returned item or until the CUSTOMER has provided proof of shipment of the item, the date selected being that of the first of these facts.

Return modalities
The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after receipt of the package, return the goods to:


Return transport is the responsibility of the CUSTOMER who must choose the appropriate means of transport, and the appropriate transport insurance, and must pack the product sufficiently so that the CUSTOMER is reimbursed in the event of loss or damage by the carrier. In any case the responsibility of the SELLER can not be invoked in case of problem during this transport.

This period is deemed to have been met if the CUSTOMER returns the goods before the expiration of the fourteen day period.

Return fees
The CUSTOMER must bear the direct costs of returning the goods.

Condition of the returned item
The CUSTOMER's liability is only engaged with regard to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this good.

The CUSTOMER can pay for his PRODUCTS online on the Site in several ways.

When choosing his method of payment, the CUSTOMER will be redirected to the secure site concerned in order to proceed with the payment.

The CUSTOMER guarantees the SELLER that he holds all the authorizations required to use the chosen means of payment.

By communicating his credit card number, the CUSTOMER authorizes the Site's bank to debit the total amount of the order.

The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the Site.

All payment information provided on the Site is transmitted to the Site bank and is not processed on the Site.

The SELLER does not collect, store or process the Customer's bank details.

The SELLER does not invoice the CUSTOMER for costs greater than the costs it incurs for the use of the means of payment offered on the Site.

By application of the law, the means of payment will be limited to payments by credit card and transfer.


The same applies when all payments received in return for a sale or provision of services are made with the direct intermediation of a banking establishment established in a country of the European Union subject to the obligation to automatically exchange information in application of Council Directive 2011/16 / EU of 15 February 2011 on administrative cooperation in the field of taxation.


In the event of a single payment by credit card, the CLIENT's account will be debited as soon as the PRODUCTS order is placed on the Site.

In the event of partial DELIVERY, the total amount will be debited from the CLIENT's account at the earliest when the first package is shipped. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 4.5 of these General Conditions.

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact Customer Service in order to pay for the order by any other valid means of payment.

In the event that, for whatever reason, opposition, refusal or other, the transmission of the flow of money owed by the CUSTOMER proves impossible, the order will be canceled and the sale automatically terminated.

In the event that this refusal occurs a posteriori of the execution of the sale of the delivery, the CUSTOMER undertakes to pay the collection costs incurred, in addition to the interest at the maximum legal rate, to which is added any possible judicial recovery costs.

Any contract concluded with the CLIENT corresponding to an order for an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 134-2 of the Consumer Code.

To access the contract, the CUSTOMER may request it by e-mail to the address contact@piece-mobile.com.

The CUSTOMER acknowledges that the ordering procedure and these General Conditions are concluded online and constitute an “electronic contract” between the CUSTOMER and the SELLER.

The SELLER agrees to archive this information in order to monitor transactions and produce a copy of the contract at the CLIENT's request.

Through Consequently, the CUSTOMER undertakes, in accordance with the principles governing electronic contracts under the law, not to call into question the contract simply because it has been archived electronically by the SELLER.

In the event of a dispute, the SELLER will be able to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

The SELLER remains the owner of the PRODUCTS delivered until their full payment by the Customer.

The above provisions do not preclude the transfer to the Customer, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risk of loss or damage of the PRODUCTS subject to the reservation. property, as well as the risk of damage they may cause.

Delivery zone
The PRODUCTS offered can only be delivered in the TERRITORY.

It is impossible to place an order for any delivery address located outside this TERRITORY.

The PRODUCTS are shipped to the delivery address (es) that the CUSTOMER will have indicated during the ordering process.

In the case of direct delivery by the Manufacturer, the SELLER is not the final seller, he only puts the CUSTOMER in touch with the final reseller who alone will be responsible for the goods sent. The SELLER as an intermediary will retain the responsibility of guaranteeing the correct functioning of the product.

Delivery time
Every morning, from Monday to Friday, a status of orders placed online on the Site is established. The SELLER will process all orders placed on the next working day until the status of orders is established.

The deadlines for preparing an order and then establishing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These deadlines are understood to be excluding weekends or public holidays.

An email message will automatically be sent to the CUSTOMER when the PRODUCTS are shipped, provided that the email address in the registration form is correct.

A tracking link can be sent if the SELLER has the possibility.

In the absence of the telephone number entered by the CUSTOMER in his order, in the event of an address that does not comply with the postal recommendation of the postal service of the CUSTOMER's country, in the event of a letterbox that does not comply with the postal recommendations of the CUSTOMER's country ; delivery times are no longer guaranteed and the maximum delivery, return processing and refund times are also extended by an additional 60 days.

Delivery times & costs
During the ordering process, the SELLER indicates to the CUSTOMER the possible shipping times and formulas for the PRODUCTS purchased, via the indications on the site, section DELIVERY.

Shipping costs are calculated based on the delivery method. The amount of these costs will be payable by the CUSTOMER in addition to the price of the PRODUCTS purchased.

Details of delivery times and costs are detailed on the SITE.

Under no circumstances can an order be canceled or terminated during the delivery process.

The package will be handed over to the CUSTOMER by sworn delivery. The customer undertakes to verify its integrity before accepting the delivery and to refuse the content in the event of visible damage. In the event of damage, the customer must notify the seller by recorded delivery within 48 hours.

In case of absence, a calling card can be left with the Customer, in order to allow him to pick up his parcel in his post office.

The SELLER offers carriers at different prices with different deadlines, and in no case may compensation or reimbursement be demanded from the CUSTOMER if an unjustified delay not exceeding 30 days, from the CUSTOMER's claim. , notified by LRAR, the date retained being the date of filing of the LRAR.

In case of return of the products by the CUSTOMER, the transport will be done under his responsibility, he will have to keep the tracking information, even in the case where the SELLER will have commercially provided a prepaid voucher. Returns must be processed within 30 days by SELLER.

The CUSTOMER is informed of the delivery date set when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

In the event that the SELLER does not deliver the goods on the agreed date, the CUSTOMER enjoins him, by means of a durable communication medium to deliver the PRODUCTS within an additional period which must be adapted to the circumstances, within a period of 30 days, corresponding to the period during which the carriers keep the tracking of the packages and the proof of delivery.

In any case, the SELLER undertakes to deliver the PRODUCTS within sixty (30) calendar days from the conclusion of the contract, unless the CLIENT, informed in advance of the delay (indicated in additional days), accepts it.

If the SELLER does not comply with his obligation to deliver the goods within the additional period allowed, or within the period of sixty (60) calendar days from the conclusion of the contract, the CUSTOMER has the right to terminate the contract, without compensation. nor interest.

The CUSTOMER can inform the SELLER of his decision to terminate the contract by sending a registered letter with acknowledgment of receipt to the following address: VERDAMINO Immeuble Clara Rabassa, 2nd floor P16 30 Avenue Princep Benlloch AD500 ANDORRE LA VIEILLE.

The SELLER will reimburse, without undue delay from receipt of the termination letter, to the CLIENT the total amount paid for the PRODUCTS, 15% of reimbursement costs deducted, by means of the same method of payment as that used by the CLIENT for buy the PRODUCTS, in case of technical impossibility, by TRANSFER or CHECK.

In the event of a package not delivered after 90 days following the validation of the order by the CUSTOMER, the order must be refunded to the customer within 48 working hours, by simple request on a durable medium.

The detailed commercial terms of DELIVERY can be found in the DELIVERY appendices of this document and include the information on the site for clear and synthetic explanations.

The PRODUCTS will be packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. Customers must adhere to the same standards when returning PRODUCTS.


The SELLER warrants that, in the event of purchase on the Site, the PRODUCT will be free from manufacturing or material defects, under normal use, for one (1) year from the date of initial purchase. on the site. This limited warranty extends only to the original purchaser, is not transferable, excludes all accessories, and is valid only in the country of original purchase.

This limited warranty only covers manufacturing and material defects in the course of ordinary consumer use and does not apply in the event of damage to the PRODUCT resulting from degradation, tearing, accident, misuse, abuse, neglect, sand or liquid damage, shock or poor storage conditions.

The CUSTOMER must first contact the SELLER by e-mail at contact@piece-mobile.com indicating the invoice number and contact details. The SELLER will contact the CUSTOMER, who must then return the defective PRODUCT in its original packaging with all the original documents, at its own expense. The SELLER will inspect the PRODUCT.

If after inspection by the SELLER and provided that the defect has occurred under normal use within one year from the date of the original purchase, the PRODUCT turns out to be defective, the SELLER will repair the PRODUCT or will replace any defective PRODUCT or part with a new or repaired PRODUCT or part.

The exchanged PRODUCT is covered by this warranty for the remainder of the warranty period of the original PRODUCT.

In the event that a replacement or repair would be impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the SELLER.


In accordance with the applicable legal provisions, the above contractual guarantee does not deprive the CUSTOMER of the legal guarantee provided for by the Consumer Code and by the Civil Code in the articles as described below.

The seller is required to deliver a PRODUCT in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility.

To comply with the contract, the PRODUCT must be suitable for the expected use of a similar good, correspond to the written description given by the SELLER on the Site and present the qualities that a buyer can legitimately expect in view of the public statements. made by the seller, by the producer or by his representative, including in advertisements and on labeling.

The action resulting from the lack of conformity is prescribed by two (2) years from the DELIVERY of the PRODUCT.

In the event of a lack of conformity, the CUSTOMER may request a replacement or repair of the PRODUCT, at its option. However, if the cost of the CLIENT's choice is manifestly disproportionate with regard to the other possible option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed to a refund, without following the chosen option. by the customer.

In the event that replacement or repair would be impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address ERDAMINO Immeuble Clara Rabassa, 2nd floor P16 30 Avenue Princep Benlloch AD500 ANDORRE LA VIEILLE ..

In accordance with the decree of December 18, 2014, the consumer:

- Benefit from a period of two years from the delivery of the property to act

- Can choose between repair or replacement of the good, subject to the cost conditions provided for in Article L.211-9 of the Consumer Code

- Is exempt from providing proof of the existence of the lack of conformity of the good during the six months following delivery of the good. This period is extended to twenty-four months = from March 18, 2016, except for second-hand goods.

The SELLER is bound by the guarantee due to hidden defects of the PRODUCT sold which make it unfit for the use for which it is intended, or which reduce this use so much that the CUSTOMER would not have acquired it, or would not have given it. than a lower price, if he had known them.

This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between reimbursement of the price of the PRODUCT if it is returned and the reimbursement of part of its price, if the PRODUCT is not returned.

In the event that a replacement or repair would be impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the SELLER.

The action resulting from hidden defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect.

The SELLER will be responsible for direct damage caused to the CUSTOMER due to the order or the purchase of PRODUCTS on the Site, excluding direct manufacturer delivery.

The SELLER does not control the websites which are directly or indirectly linked to the Site. Consequently, it excludes all liability for the information published there. Links to third party websites are provided for informational purposes only and no warranty is given as to their content.

The SELLER collects personal data about its Customers on the Site, including by means of cookies. Customers can disable cookies by following the instructions provided by their browser at the bottom of the page.

The data collected by the SELLER is used to process orders placed on the Site, manage the Customer's account, analyze the orders and fight against credit card fraud and, if the CUSTOMER has chosen this option, send them letters. prospecting, newsletters, promotional offers and / or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CLIENT's data are kept confidentially by the SELLER in accordance with his declaration made to the CNIL, for the purposes of the contract, its execution and in compliance with the law, for a period of 5 years after the minimum fiscal retention period. .

CUSTOMERS can unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email.

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the ordering process.

For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its business partners, provided that they have given their prior consent when registering on the Site.

The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their minds at any time on the Site or by contacting the SELLER.

The SELLER can also ask his CUSTOMERS if they wish to receive commercial solicitations from his partners.

The CUSTOMER has a right of access, rectification, opposition (for legitimate reasons) and deletion of his personal data. He can exercise this right by sending an email to the address: contact@piece-mobile.com or by sending a letter to ERDAMINO Immeuble Clara Rabassa, 2nd floor P16 30 Avenue Princep Benlloch AD500 ANDORRE LA VIEILLE ..

It is specified that the CUSTOMER must be able to justify one identity, either by scanning an identity document, or by sending the SELLER a photocopy of his identity document.

The SELLER provides the CUSTOMER with a "Customer email" at the following address: Contact@piece-mobile.com

Any written complaint from the CLIENT must be sent to the following address: VERDAMINO Immeuble Clara Rabassa, 2nd floor P16 30 Avenue Princep Benlloch AD500 ANDORRE LA VIEILLE.

All visual and sound elements of the Site, including the underlying technology used, are protected by copyright, trademark and / or patent law.

These elements are the exclusive property of the SELLER. Anyone who publishes a website and wishes to create a direct hypertext link to the Site must request the SELLER's authorization in writing.

This authorization from the SELLER will in no case be granted definitively. This link must be removed at the request of the SELLER.

Hypertext links to the Site which use techniques such as framing or insertion by hypertext links (in-line linking) are strictly prohibited.

Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions. Such a modification or decision does not in any way authorize CUSTOMERS to disregard these General Conditions.

Any conditions not expressly dealt with herein will be governed in accordance with the practice of the retail sector, for companies headquartered in Andorra.

These General Conditions apply to all purchases made online on the Site, as long as the Site is available online.

The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.

Changes to the General Conditions will not apply to PRODUCTS already purchased.

These General Conditions as well as the relations between the CUSTOMER and the SELLER are governed by Andorran law.

In case of dispute, only the court of the defendant or the place of delivery of the products will be competent.

The appointed mediator is: medicys 73 boulevard de Clichy, 75009 Paris.



When will I receive my order?

All orders are shipped the same day if you order before 3 p.m. (except TNT: 1 p.m., and DIRECT MANUFACTURER, within 7 days), otherwise the order will leave the next day, for example if it is Tuesday at 6 p.m. then the order will leave on Wednesday.

Most of the time, Friday orders after 3 p.m. will leave on Saturday, except for a few days in the year when postal departures are postponed, particularly during the holiday period. It is even possible that Saturday morning orders leave on Saturday morning, we try but it is sometimes difficult because Saturday departures must be dropped off at the sorting center before 11am.

The delivery time depends on the chosen carrier:

Standard (Letter followed): between 24 hours and 3 days, the average being 48 hours.
Colissimo: Between 24 and 48 hours, the average being 36 hours.
Colissimo DOM TOM: 48 to 72 hours
Chrono / TNT / DHL: 24h, be careful only CHRONO will deliver on Saturdays and TNT only to business addresses.
Direct Manufacturer: between 3 days and 30 days. COVID APPENDIX: IN 2020, and until postal deadlines return to normal, this period may be delayed by up to 30 days; Departure may take place within 6 days of the order preparation date, depending on the Manufacturer's departure availability. Your product is immediately reserved in our current restocking (if there is no restocking planned, then the product is indicated out of stock and you cannot order it) which allows you to save time to receive it directly, instead of waiting for us to receive it and ship it to you.
The minimum and maximum time is recalled during the choice of transport in the ordering process.

Can I have the tracking / follow-up of my order?

Tracking numbers are sent automatically by email the night following their dispatch, there is no need to request them by email before the day after the day of departure. You can also view it on your account by logging in to the store, if you have chosen to create an account (not possible if you ordered as a guest).

If you do not receive your follow-up by email: Log in to your customer account and check your email address, check your SPAM and check the status of your order (being delivered).

The transport of your package

Packages are oversized and protected.

The products are delivered to the address specified by the Buyer when ordering. He must verify the completeness and conformity of the information he has provided. Our delivery times are indicated in working days and are to be considered once the order has been dispatched. A delay in delivery cannot under any circumstances give rise to any compensation or penalty whatsoever. We invite you to notify us of any delivery delay exceeding seven days in order to enable us to initiate an investigation with the carrier. Investigation times can vary from one to three weeks, depending on the carrier. If during the investigation period, the package is found, it will be sent immediately to your place of delivery. During this investigation period, no refund, credit or return of replacement goods can be made. By express agreement, a case of force majeure preventing delivery cannot be attributed to Piece-mobile.com. LOCK-OUT, strike, total or partial work stoppage at Piece-mobile.com or at its suppliers or service providers, epidemic, war, requisition, fire, flood are considered as force majeure or exceptional events by law. , interruption or delay in transport, legal or administrative measures preventing, restricting, delaying or prohibiting the manufacture or import of the goods, etc. the Seller is released from all responsibilities upon delivery. Seller will keep Buyer informed of the cases and events listed above in a timely manner. In all cases, delivery on time can only take place if the Buyer is up to date with his obligations to the Seller, whatever the cause.


It is imperative to contact us before any return, by email or via the online form available 24 hours a day.

Returns are processed on a dedicated platform and they must first be directed to the right place, so that they can be taken care of as quickly as possible.

In the event of a return without mandatory information (order number, reason for return and corrective action desired), which at least allow you to identify you in order to contact you, your return cannot be identified or processed.

Delivery Date

Order before 14 h

for delivery between 09/12 and the 12/12/21

Approximate date using Suivi GRATUIT moreInfo

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