TERMS OF SALES

These general conditions of sale (hereinafter the "General Conditions") apply to any purchase that you make as a natural person (hereinafter the "CUSTOMER") on the website http://www.piece -mobile.com (hereinafter the "Site") , having its registered office  email: contact@piece-mobile.com (hereinafter the "SELLER").

IMPORTANT

Any order placed on the Site necessarily implies the CUSTOMER's unreserved acceptance of these general conditions of sale.

1. DEFINITION

The terms used below have, in these General Conditions, the following meaning:

  • “ CUSTOMER ”: designates the co-contractor of the SELLER, who guarantees to have the quality of consumer as defined by Delaware law and case law. As such, it is expressly provided that this CUSTOMER acts outside of any usual or commercial activity.

  • “ DELIVERY ”: refers to the first presentation of the PRODUCTS ordered by the CLIENT to the delivery address indicated when ordering.

  • “ PRODUCTS ”: designates all the products available on the SITE.

  • “ TERRITORY ”: means Delaware.

2. PURPOSE

These General Conditions govern the sale by the SELLER to its CUSTOMERS of the products available on the Site (hereinafter the “PRODUCTS”), which the CUSTOMER orders on the said Site, which he pays for and which are delivered to him.

The CLIENT is clearly informed and acknowledges that the Site is aimed at consumers and that professionals must contact the sales department of the SELLER in order to benefit from separate contractual conditions.

3. ACCEPTANCE OF THE GENERAL CONDITIONS

The CUSTOMER must carefully read these terms and accept them, before proceeding to the payment of an order of PRODUCTS placed on the Site.

The General Conditions are referenced at the bottom of each page of the site by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, download, print the General Conditions and keep a copy.

The SELLER advises the CLIENT to read the General Conditions for each new order, the latest version of the said Conditions applying to any new order of PRODUCTS.

By clicking on the first “Order” button to place the order and then on the second to confirm said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.

4. OPENING AN ACCOUNT - PURCHASE OF PRODUCTS ON THE SITE

To be able to buy a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity.

The CUSTOMER will be invited (if not registered) to open a customer account by completing the registration form available on the Site. The sign (*) indicates the mandatory fields that must be completed for the CLIENT's order to be processed by the SELLER. Before opening an account, the CUSTOMER must read and accept the data protection charter and the general conditions of use accessible at the bottom of each page of the Site via a hypertext link.

When registering, the CUSTOMER may agree to receive promotional offers from the SELLER and/or its partners by ticking another box provided for this purpose.

Once registered, the CUSTOMER can follow his order free of charge, at any time, by consulting his account on the Site. The CUSTOMER can thus check the status of his order and see if his order has been dispatched and delivered. DELIVERIES are tracked using the carrier's online tracking tool.

The CUSTOMER can also contact the sales department of the SELLER at any time by e-mail, at the address contact@piece-mobile.com, in order to obtain information on the status of his order.

The information that the CUSTOMER provides to the SELLER when opening a customer account or when placing an order must be complete, accurate and up-to-date.

The SELLER reserves the right to ask the CLIENT to confirm, by any appropriate means, his identity, his eligibility and the information communicated.

In the case of direct delivery by the Manufacturer, the SELLER as an intermediary will retain responsibility for the guarantee of proper functioning of the product and repatriation in the event of a return. The CUSTOMER is responsible for the proper receipt of his package and any postal procedures in the event of importation, which he will do personally, as an importer in the legal sense.

5. ORDERS

5.1 CHARACTERISTICS OF THE PRODUCTS

The SELLER endeavors to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the Site) and the mandatory information that the CLIENT must receive under applicable law (in these General Conditions).

Consequently, the CUSTOMER agrees to read them carefully before placing an order on the Site.

The SELLER reserves the right to modify the selection of PRODUCTS available on the Site, in particular according to the constraints linked to its suppliers.

Unless expressly stated otherwise on the Site, all PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the standards applicable in Delaware.

5.2. ORDER PROCEDURE

PRODUCT orders are placed directly on the Site. To place an order, the CUSTOMER must follow the steps described below (please note however that depending on the start page of the Customer, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchase options

The CUSTOMER must select the PRODUCT(s) of his choice by clicking on the PRODUCT(s) concerned and choosing the color and then the desired quantity (up to X identical PRODUCTS can be purchased simultaneously ). A description of the PRODUCT (with the main characteristics of the PRODUCTS, etc.) will be provided on the Site.

Once the PRODUCT has been selected, the PRODUCT is placed in the Customer's basket. The CUSTOMER can add as many PRODUCTS as he wishes to his basket.

5.2.2. Orders

Once the PRODUCTS have been selected and placed in their basket, the CUSTOMER must click on the basket and check that the content of their order is correct.

If the CUSTOMER has not yet done so, he will be asked to identify himself or register.

Once the CUSTOMER has validated the contents of the basket and has identified/registered, an online form will be displayed to them automatically completed and summarizing the price, applicable taxes and delivery costs, if applicable. .

The CUSTOMER is invited to check the contents of his order (including the quantity and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before clicking on the first "Validate" button.

The CUSTOMER can then proceed to the secure payment of the PRODUCTS by following the instructions appearing on the Site and provide all the information necessary for the invoicing and the DELIVERY of the PRODUCTS.

Regarding the PRODUCTS for which options are available, these specific references appear when the correct options have been selected.

Orders placed must include all the information necessary for the proper processing of the order.

The CUSTOMER must also indicate the delivery method chosen by selecting it in the “Delivery” section of the Site.

5.2.3. Acknowledgment of receipt

Once all the steps described above are completed, a page appears on the Site to acknowledge receipt of the Customer's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CLIENT by e-mail, provided that the e-mail address communicated via the registration form is correct.

The SELLER does not send any order confirmation by post or fax.

5.2.4. Billing

During the ordering process, the CUSTOMER must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER).

The CUSTOMER must in particular clearly indicate all the information relating to the DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the address of DELIVERY.

The CUSTOMER must then specify the means of payment chosen and provide their bank details before clicking on the “Continue” button.

Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitutes an invoice. Regardless of the method of order or payment used, the CLIENT will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.

The SELLER will keep an electronic copy of each invoice.

5.3. DATE OF THE ORDER

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the Site only begin to run from this date.

If the SELLER has any doubts about the characteristics of the order, address or product version, an email will be sent to the CLIENT for verification. the date of the order will be extended by the CUSTOMER's response time. If there is no response from the customer within 15 days, the order will be finalized and sent to the customer as is. In the event of a problem following the alerted characteristics of the order, the CLIENT will be responsible for the poor distribution, the return of the products.

5.4. PRICE

For all PRODUCTS, the CUSTOMER will find on the Site prices displayed in euros including all taxes, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or chosen mode of transport).

Prices include in particular value added tax (VAT) at the rate in effect on the date of order. Any modification of the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.

The applicable tax rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the Site may change. They can also be modified in the event of special offers or sales.

The prices indicated are valid, except gross error. The applicable price is that indicated on the Site on the date on which the order is placed by the Customer.

5.5. PRODUCT AVAILABILITY

Depending on the PRODUCT concerned, the SELLER applies “just in time” inventory management. Therefore, depending on the case, the availability of the PRODUCTS depends on the SELLER's stocks.

The SELLER undertakes to honor the orders received provided that the PRODUCTS are available.

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.

In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the PRODUCT is unavailable.

The SELLER may, at the CLIENT's request:

  • offer to ship all the PRODUCTS at the same time as soon as the PRODUCTS out of stock become available again,

  • proceed to a partial shipment of the PRODUCTS available initially, then to the shipment of the rest of the order when the other PRODUCTS are available, subject to clear information concerning the additional transport costs which may be incurred,

  • offer an alternative PRODUCT of equivalent quality and price, accepted by the Customer.

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain the reimbursement of all sums paid for the unavailable PRODUCTS, without delay and at the latest within thirty (30) days of payment.

6. RIGHT OF WITHDRAWAL

The CUSTOMER has the right to withdraw from this contract without giving any reason within fourteen days of receipt of the products, or from the 30th day of delay with respect to the maximum period initially indicated.

Withdrawal period

The withdrawal period expires fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the goods.

If the CLIENT's order relates to several goods and if these goods are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last good.

Extension of the right of withdrawal: an extension of the right of commercial withdrawal may be granted to the customer, for an additional 14 days. Reimbursement can then only be made in the form of a purchase voucher.

Notification of the right of withdrawal

To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous declaration by registered letter to: 

Model withdrawal form

The SELLER gives the consumer the option to complete and send the model withdrawal form online (referred to in Annex I of Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011 on consumer rights) on the Site at the address https://www.piece-mobile.com.

If the CUSTOMER uses this option, the SELLER will immediately send him an acknowledgment of receipt of the withdrawal on a durable medium or by email.

In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER from this contract within the first 14 days, the SELLER undertakes to reimburse all payments received from the customer, with the exception of additional costs arising from the fact that you have chosen, if applicable , a method of delivery other than the less expensive method of standard delivery offered, without undue delay and, in any event, no later than fourteen (14) days from the day on which we are informed of your decision to withdraw from this contract.

The SELLER will refund via a purchase voucher valid for 1 year beyond the first 14 days.

The SELLER may defer reimbursement until receipt of the returned item.

Return terms

The CUSTOMER shall, without undue delay and, in any event, no later than fourteen (14) days after receipt of the package, return the goods to the address provided by the SELLER.

The CUSTOMER carrying out a return on his own initiative and not having previously requested the return address from the SELLER, will be his own responsible with regard to the delivery of the return and for example the customs declarations relating thereto. In the event of a package returned to the CUSTOMER by post for address problem or refused package, the CUSTOMER will be solely responsible for the second shipment and the costs of the second shipment.

The transport of the return is done under the responsibility of the CUSTOMER who must choose the appropriate means of transport, and the appropriate transport insurance, and must pack the product sufficiently so that the CUSTOMER is reimbursed in the event of loss or damage by the carrier. Under no circumstances can the responsibility of the SELLER be invoked in the event of a problem during this transport.

This deadline is deemed to have been respected if the CUSTOMER returns the goods before the expiry of the fourteen-day period.

The products must be returned in their original state and without traces, with the exception of the packaging which may be carried out by the CUSTOMER at his convenience, having the sole obligation of sufficiently protecting the products.

Return fees

The CUSTOMER must bear the direct costs of returning the goods, and the SELLER provides the CUSTOMER with a return voucher at cost price, on request.

Condition of the returned item

The CUSTOMER's liability is only engaged with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property. The returned product must be in a condition to be put back on sale, the cleaning or the installation of a protective film must be carried out in a clean room, will be charged 80€. 

7. PAYMENT

7.1. MEANS OF PAYMENT

The CUSTOMER can pay for his PRODUCTS online on the Site in several ways.

When he chooses his means of payment, the CUSTOMER will be redirected to the secure site concerned in order to proceed with the payment.

The CUSTOMER guarantees the SELLER that he has all the authorizations required to use the means of payment chosen.

By communicating his credit card number, the CUSTOMER authorizes the Site's bank to debit the total amount of the order.

The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the Site.

All payment information provided on the Site is transmitted to the Site's bank and is not processed on the Site.

The SELLER does not collect, store or process the Customer's bank details.

The SELLER does not invoice the CUSTOMER for fees higher than the costs it bears for the use of the means of payment offered on the Site.

By application of the law, the means of payment will be limited to payments by credit card and by bank transfer. 

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The same applies when all payments received in return for a sale or provision of services are made with the direct intermediation of a banking establishment established within a European Union country subject to the obligation of automatic exchange of information pursuant to  Council Directive 2011/16/EU of 15 February 2011 on administrative cooperation in the field of taxation.

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7.2. PAYMENT DATE

In the event of a single payment by credit card, the CLIENT's account will be debited as soon as the order for PRODUCTS is placed on the Site.

In the event of partial DELIVERY, the total amount will be debited from the CLIENT's account at the earliest when the first package is dispatched. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 4.5 of these General Conditions.

7.3. DELAY OR REFUSAL OF PAYMENT

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact Customer Service in order to pay for the order by any other valid means of payment.

In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money owed by the CLIENT proves impossible, the order will be canceled and the sale automatically terminated.

In the event that this refusal occurs after the execution of the sale of the delivery, the CUSTOMER undertakes to pay the costs of recovery incurred, in addition to interest at the maximum legal rate, to which is added any judicial recovery costs.

8. PROOF AND ARCHIVING

Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years.

To access the contract, the CUSTOMER may make a request by e-mail to the address contact@piece-mobile.com.

The CUSTOMER acknowledges that the ordering procedure and these General Conditions are concluded online and constitute an "electronic contract" between the CUSTOMER and the SELLER.

The SELLER agrees to archive this information in order to monitor transactions and produce a copy of the contract at the CLIENT's request.

Consequently, the CUSTOMER undertakes, in accordance with the principles governing electronic contracts under the law, not to call into question the contract simply because it has been archived electronically by the SELLER.

In the event of a dispute, the SELLER will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

9. TRANSFER OF OWNERSHIP

The SELLER remains the owner of the PRODUCTS delivered until their complete payment by the Customer.

The above provisions do not preclude the transfer to the Customer, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the reservation. property, as well as the risk of damage that they may cause.

10. DELIVERY

Delivery zone

It is impossible to place an order for any delivery address located outside this TERRITORY.

The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER has indicated during the ordering process, the customer remaining responsible for the accessibility and the correct sizing of his mailbox, to the postal standards.

delivery time

Every morning, from Monday to Friday, a statement of orders placed online on the Site is established. The SELLER will process the following business day all orders placed until the status of orders is established.

The deadlines for preparing an order and then establishing the invoice, before dispatch of the PRODUCTS in stock are mentioned on the SITE. These deadlines do not include weekends or public holidays.

An electronic message will be automatically sent to the CLIENT when the PRODUCTS are dispatched, provided that the electronic address appearing in the registration form is correct.

A tracking link may be sent if the SELLER has the possibility.

In the absence of a telephone number entered by the CLIENT in his order, in the event of an address that does not comply with the postal recommendations of the postal service of the CLIENT's country, in the event of a mailbox that does not comply with the postal recommendations of the CLIENT's country ; delivery times are no longer guaranteed and the maximum delivery times, processing of returns and refunds are also extended by an additional 60 days.

Delivery times & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and formulas for the PRODUCTS purchased, via the indications on the site, DELIVERY section.

Shipping costs are calculated based on the delivery method. The amount of these costs will be payable by the CLIENT in addition to the price of the PRODUCTS purchased.

Details of delivery times and costs are detailed on the SITE.

Under no circumstances can an order be canceled or terminated during the delivery process.

DELIVERY terms

The package will be delivered to the CLIENT by sworn delivery. The customer undertakes to verify its integrity before accepting the delivery and to refuse the contents in the event of visible damage. In the case of damage, the customer must inform the seller by LRAR within 48 hours.

In case of absence, a delivery notice can be left left to the Customer, in order to allow him to pick up his parcel in his post office.

The SELLER offers carriers at different rates with different deadlines, and under no circumstances may compensation or reimbursement be demanded of the CLIENT if an unjustified delay not exceeding 30 days from the CLIENT's complaint , notified by LRAR, the date retained being the date of deposit of the LRAR, the date of complaint not exceeding 60 days after dispatch of the order.

In case of return of the products by the CUSTOMER, the transport will be under his responsibility, he must keep the tracking information, even in the case where the SELLER has commercially provided a prepaid voucher. Returns must be processed within 30 days by SELLER.

The CUSTOMER is informed of the delivery date set when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

In the event that the SELLER does not deliver the goods on the agreed date, the CUSTOMER enjoins him, by means of a durable communication medium, to deliver the PRODUCTS within an additional period which must be adapted to the circumstances, within a period of 30 days, corresponding to the period during which the carriers keep the tracking of the packages and the proof of delivery. 

In any event, the SELLER undertakes to deliver the PRODUCTS within sixty (30) calendar days from the conclusion of the contract, unless the CLIENT, informed in advance of the delay (indicated in additional days), accept it.

If the SELLER does not meet his obligation to deliver the goods within the additional time limit, or within sixty (60) calendar days from the conclusion of the contract, the CLIENT has the right to terminate the contract, without compensation. nor interest.

The CLIENT may inform the SELLER of his decision to terminate the contract by sending a registered letter with acknowledgment of receipt to the following address:  .

The SELLER shall reimburse, without undue delay from receipt of the termination letter, to the CLIENT the total amount paid for the PRODUCTS, by cancellation of the transaction.

In the event of a package not delivered after 90 days following the validation of the order by the CUSTOMER, the order must be reimbursed to the customer within 48 working hours, by simple request on a durable medium.

The non-recovery of a package notified to the CLIENT by the SELLER or the carrier, will give rise to logistics costs for the value of a COLISSIMO 1kg at the postal rate in force the year of the order.

The detailed DELIVERY commercial conditions can be found in the DELIVERY appendices to this document and repeat the information on the site for the purpose of clear and concise explanations.

11. PACKAGING

The PRODUCTS will be packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. Customers must adhere to the same standards when returning PRODUCTS.

12. WARRANTIES

12.1. LEGAL GUARANTEE

THE FOLLOWING WARRANTIES ARE STATUTORY WARRANTIES AND DO NOT CONSTITUTE ADDITIONAL WARRANTIES THAN THOSE MADE BY ANY OTHER SELLER.

The SELLER guarantees that, if purchased on the Site, the PRODUCT will be free from defects in workmanship or material, under normal use, for 2 years from the date of initial purchase on the Site. . This limited warranty extends only to the original purchaser, is non-transferable, excludes all accessories, and is valid only in the original country of purchase.

This limited warranty only covers defects in workmanship and materials under ordinary consumer use and does not apply to damage to the PRODUCT resulting from degradation, tearing, accident, misuse, abuse, neglect, damage caused by sand or liquids, shock or poor storage conditions.

The CUSTOMER must first contact the SELLER by email at contact@piece-mobile.com indicating the invoice number and contact details. The SELLER will contact the CLIENT, who must then return the defective PRODUCT in its original packaging with all the original documents, at his own expense. The SELLER will inspect the PRODUCT.

If after inspection by SELLER and provided the defect has occurred in normal use within one year of the original date of purchase, the PRODUCT is found to be defective, SELLER will repair the PRODUCT or will replace any defective PRODUCT or part with a new or repaired PRODUCT or part.

The exchanged PRODUCT is covered by this warranty for the remaining duration of the warranty period of the original PRODUCT.

In the event that replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER.

The CUSTOMER must ensure the functioning of the product before applying any glue or adhesive to it, and notify the SELLER of a malfunction problem before the final installation. Failing this, the malfunction must be able to be verified when the CUSTOMER returns the product and must not be damaged (aesthetic traces will not be a reason for refusal, except in the case where the product is perfectly functional, the product does not can be relisted).

12.2. LEGAL COMPLIANCE GUARANTEE

THE FOLLOWING WARRANTIES ARE STATUTORY WARRANTIES AND DO NOT CONSTITUTE ADDITIONAL WARRANTIES THAN THOSE MADE BY ANY OTHER SELLER.

In accordance with the applicable legal provisions, the contractual guarantee above does not deprive the CLIENT of the legal guarantee provided for by the Consumer Code and by the Civil Code for the articles as described below.

The seller is required to deliver a PRODUCT in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

To comply with the contract, the PRODUCT must be specific to the expected use of a similar good, correspond to the written description given by the SELLER on the Site and present the qualities that a buyer can legitimately expect in view of public declarations. made by the seller, the producer or his representative, including in advertisements and on labels.

The action resulting from the lack of conformity is prescribed by two (2) years from the DELIVERY of the PRODUCT.

In the event of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at its option. However, if the cost of the CUSTOMER's choice is manifestly disproportionate to the other possible option, given the value of the PRODUCT or the importance of the defect, the SELLER may proceed with a refund, without following the option chosen. by the customer.

In the event that replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address:

 

In accordance with the decree of December 18, 2014, the consumer:

- Benefits from a period of two years from the delivery of the property to act

- Can choose between the repair or the replacement of the good, subject to the cost conditions provided for by article L.211-9 of the consumer code

- Is exempted from providing proof of the existence of the lack of conformity of the good during the six months following the delivery of the good. This period is extended to twenty-four months = from March 18, 2016, except for second-hand goods.

12.3. HIDDEN DEFECT WARRANTY

The SELLER is bound by the guarantee for hidden defects in the PRODUCT sold which render it unsuitable for the use for which it is intended, or which so diminish this use that the CUSTOMER would not have acquired it, or would not have given it than a lesser price, if he had known them.

This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between reimbursement of the price of the PRODUCT if it is returned and reimbursement of part of its price, if the PRODUCT is not returned, via a voucher valid for 1 year.

In the event that replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER.

The action resulting from latent defects must be brought by the CLIENT within two (2) years from the discovery of the defect.

     13. LIABILITY

The SELLER will be liable for direct damage caused to the CLIENT as a result of the order or purchase of PRODUCTS on the Site, excluding direct manufacturer delivery.

The SELLER does not control the websites that are directly or indirectly linked to the Site. Consequently, it excludes all liability for the information published therein. Links to third party websites are provided for informational purposes only and no guarantee is provided as to their content.

    14. PERSONAL DATA

The SELLER collects personal data about its Customers on the Site, including through cookies. Customers can disable cookies by following the instructions provided by their browser at the bottom of the page.

The data collected by the SELLER is used to process orders placed on the Site, manage the Customer's account, analyze orders and fight against credit card fraud and, if the CUSTOMER has chosen this option, send him letters. commercial prospecting, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CLIENT's data is kept confidential by the SELLER in accordance with its declaration made to the CNIL, for the purposes of the contract, its execution and in compliance with the law, for a period of 5 years after the minimum tax retention period. .

CUSTOMERS can unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email.

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the ordering process.

For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its business partners, provided that they have given their prior consent when registering on the Site.

The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their minds at any time on the Site or by contacting the SELLER.

The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

The CUSTOMER has a right of access, rectification, opposition (for legitimate reasons) and deletion of his personal data. He can exercise this right by sending an e-mail to the address: contact@piece-mobile.com or by sending a letter to:

It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document, or by sending the SELLER a photocopy of his identity document.

     15. COMPLAINT

The SELLER provides the CLIENT with a "Customer email" at the following address: Contact@piece-mobile.com

Any written complaint from the CLIENT must be sent to the following address:

 

     16. INTELLECTUAL PROPERTY

All the visual and sound elements of the Site, including the underlying technology used, are protected by copyright, trademark law and/or patents.

These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hypertext link to the Site must request authorization from the SELLER in writing.

This authorization from the SELLER will in no case be granted definitively. This link must be removed at the request of the SELLER.

Hypertext links to the Site that use techniques such as framing or insertion by hypertext links (in-line linking) are strictly prohibited.

     17. VALIDITY OF THE GENERAL CONDITIONS

Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions cannot affect the validity of these General Conditions. Such a modification or decision in no way authorizes CUSTOMERS to disregard these General Conditions.

Any terms not expressly addressed herein shall be governed by custom in the consumer commerce industry for companies headquartered in Delaware.

     18. MODIFICATION OF THE GENERAL CONDITIONS

These General Conditions apply to all purchases made online on the Site, as long as the Site is available online.

The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.

Changes to the Terms and Conditions will not apply to PRODUCTS already purchased.

     19. ATTRIBUTION OF JURISDICTION AND APPLICABLE LAW

These General Conditions as well as the relations between the CLIENT and the SELLER are governed by Delaware law.

In the event of a dispute, only the court of the defendant or of the place of delivery of the products will be competent.

     20. MEDIATION AND MEDIATOR

The designated mediator is: medicys  73 boulevard de Clichy, 75009 Paris.

DELIVERY ANNEX:

Deliveries:

 

When will I receive my order?

All orders are shipped  the same day  if you order  before 3 p.m.  (except TNT: 1 p.m., and DIRECT MANUFACTURER, within 7 days), otherwise the order will leave the next day, for example if it is Tuesday at 6 p.m. then the order will leave on Wednesday.

Most of the time, Friday orders after 3 p.m. will leave on Saturday, except for a few days in the year when postal departures are postponed, particularly during the holiday period. It is even possible that Saturday morning orders leave on Saturday morning, we try but it is sometimes difficult because Saturday departures must be dropped off at the sorting center before 11am.

The delivery time depends on the carrier chosen:

  • Standard (Letter followed): between 24 hours and 3 days, the average being 48 hours.
  • Colissimo: Between 24 and 48 hours, the average being 36 hours.
  • Colissimo DOM TOM: 48 to 72 hours
  • Chrono / TNT / DHL: 24h, only CHRONO will deliver on Saturdays and TNT only to professional addresses.
  • Direct Manufacturer: between 3 days and 30 days. ANNEX COVID: IN 2020, and until postal delays return to normal, this delay may be delayed by a maximum of 30 days ; The departure can take place within 6 days of the date of preparation of the order, depending on the Manufacturer's departure availability. Your product is immediately reserved in our current restocking (if there is no restocking planned, then the product is indicated out of stock and you cannot order it) which allows you to save time to receive it directly, instead of waiting for us to receive it and ship it to you.

The minimum and maximum time is reminded when choosing transport in the ordering process.

 

Can I have the tracking/tracking of my order?

Tracking numbers are automatically sent by email the night following their shipment, it is useless to request them by email before the day after departure. You can also view it on your account by logging into the store, if you have chosen to create an account (impossible if you ordered as a guest).

If you do not receive your follow-up by email: Log in to your customer account and check your email address, check your SPAM and check the status of your order (being delivered).

 

The transport of your package

 

Packages are oversized and protected.

The products are delivered to the address indicated by the Buyer when ordering. He must verify the completeness and conformity of the information he has provided. Our delivery times are indicated in working days and are to be considered once the order has been dispatched. A delay in delivery cannot under any circumstances give rise to any compensation or penalty whatsoever. We invite you to notify us of any delay in delivery of more than seven days so that we can start an investigation with the carrier. Investigation times can vary from one to three weeks, depending on the carrier. If during the investigation period, the package is found, it will be sent immediately to your place of delivery. During this period of investigation, no refund, credit or return of replacement goods can be made. By express agreement, a case of force majeure preventing delivery cannot be attributed to Piece-mobile.com. Are considered as cases of force majeure or exceptional events by law the LOCK-OUT, strike, total or partial work stoppage at Piece-mobile.com or at its suppliers or service providers, epidemic, war, requisition, fire, flood , interruption or delay in transport, legal or administrative measures preventing, restricting, delaying or prohibiting the manufacture or importation of the goods, etc. the Seller is released from all liability upon delivery. The seller will keep the Buyer informed in a timely manner of the cases and events listed above. In all cases,

 

Returns:

 

It is imperative to contact us for any return, by email or via the online form available 24 hours a day. This will allow us to provide you with an easy return address, and code the return for faster processing.

Returns are processed on a dedicated platform and they must first be directed to the right place, so that they can be taken care of as soon as possible.

In the event of a return without mandatory information (order number, reason for return and desired corrective action), which at least allow you to be identified in order to contact you, your return cannot be identified or processed.


Delivery Date

Order before 14 h

for delivery between 27/05 and the 30/05/22

Approximate date using Suivi GRATUIT moreInfo

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