When will I receive my order?/ Strong>
All orders are shipped The same day If you orderBefore 15H(Except TNT: 13h), otherwise the order will start the next day, for example if Tuesday is 6pm then the order will start on Wednesday.
The majority of the time the orders of the Friday after 15H will leave on Saturday, except a few days in the year or the departures are postponed, period of holidays in particular. It even possible that the Saturday morning orders leave on Saturday morning, we try but it is sometimes difficult because the departure of Saturday must be dropped off at the sorting center before 11am.
The delivery time depends on the chosen carrier:
- Standard (Letter followed): between 24 hours and 3 days, the average being 48 hours.
- Colissimo: Between 24 and 48h, the average being 36h.
- Colissimo DOM TOM: 48 to 72h
- Chrono / TNT / DHL: 24h, attention only CHRONO will deliver on Saturday and TNT only the professional addresses.
The min and max delay is indicated when choosing transports in the order process.
Can I have tracking / tracking my order?
Tracking numbers are sent automatically by email the night after their shipment, it is useless to ask for them by email before the day after the day of departure. You can also consult it on your account by logging in to the store, in case you have chosen to create an account (impossible if you ordered as a guest).
If you do not receive your follow-up by email: Log in to your customer account and check your email address, check your SPAM and check the status of your order (in delivery).
Transporting your package
Packages are oversized and protected.
The products are delivered to the address indicated by the Purchaser at the time of the order. It must verify the completeness and compliance of the information it has provided. Our delivery times are indicated in working days as an indication and are to be considered once the order is validated. A delay in delivery can not in any case give right to any compensation or penalty whatsoever. We advise you to notify us of any delay in delivery beyond seven days in order to allow us to start an inquiry with the carrier. Investigations may vary from one to three weeks, depending on the carrier. If, during the investigation period, the parcel is found, it will be forwarded immediately to your place of delivery. During this period of investigation, no refunds, returns or returns may be made. By express agreement, a case of force majeure preventing delivery can not be attributed to Piece-mobile.com. The following are considered cases of force majeure or exceptional events by law: LOCK-OUT, strike, total or partial stoppage of work at Piece-mobile.com or its suppliers or service providers, epidemic, war, requisition, fire, flood , Interruption or delay in transport, legal or administrative measures preventing, restricting, delaying or prohibiting the manufacture or importation of the goods, etc. The Seller is relieved of all responsibility for delivery. The Seller will keep in due course, cases and events listed above the Buyer. In all cases, timely delivery can only take place if the Buyer is up to date with its obligations to the Seller for any cause whatsoever./ P>
It is imperative to contact us before any return, by email or via the online form available 24 hours a day.
The processing of returns is done on a dedicated platform and they must first be oriented in the right place, so that they can be taken care of in the shortest possible time.
In case of return without mandatory (order number, reason of the return and corrective action desired), which allow at least to identify you to contact you, your return can not be identified or treated.